Thank you for choosing Sharp Digital Design for your digital product needs. We want to ensure you have a clear understanding of our policy before making a purchase. Please take a moment to read through our refund policy.
All Sales Are Final
At Sharp Digital Design, due to the nature of our digital products (such as downloadable designs, templates, and assets), all sales are final. Once a digital product has been purchased and delivered, we are unable to offer refunds, exchanges, or cancellations.
Why We Do Not Offer Refunds
Digital products are delivered instantly and cannot be returned or resold. Therefore, once access to the product is provided, we cannot accept returns or offer refunds for digital goods.
Exceptions to the No-Refund Policy
While we do not offer refunds, we may consider exceptional cases on a case-by-case basis:
- Duplicate Charges: If you have been charged multiple times for the same product due to a technical error, we will issue a full refund for the additional charge.
- Corrupted or Faulty Files: If you received a corrupt or non-functioning file, we will promptly replace it with a working version.
- Access Issues: If you made a purchase but were unable to access the product due to an error on our end, we will ensure you receive the correct product or offer a resolution.
To request an exception, please contact our support team at contact us within 7 days of your purchase. Include your order number and a description of the issue you encountered, and we will respond as quickly as possible.
Contact Information
If you have any questions regarding this policy or need assistance, please do not hesitate to contact us at:
Email: contact us
Website: www.sharpdigitaldesign.com
Thank you for choosing Sharp Digital Design. We value your business and strive to provide the best possible digital products.